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FACTS is the ‘go-to’ company for providing customised and practical solutions for any query, big or small, to support our clients’ business plans for product quality, brand preservation and overall growth.

FACTS offers members of the food and allied industries great depth and breadth of knowledge within one company. We are an authentic, multidisciplinary and connected team of experts, with medical, food science, dietetic, genetic and commercial knowledge. Our synergy of skills allows us to offer unparalleled expertise in the analytical testing, nutritional, regulatory, advisory and educational domains and provides vital advantages to our clients.

We continually invest in our people, technology and partnerships to ensure that we sustain our solid foundation in scientific excellence. Our committed team of researchers has a strong presence in local and international networks and collaborative projects and represent a trusted scientific workforce, referenced by the academia, industry and government.

Facts Alerts

It has been revealed that a second Pret a Manager customer has died after a suspected allergic reaction to one of their products – this f...

Second customer dies after allergic reaction to Pret a Manger sandwich

10 October 2018
It has been revealed that a second Pret a Manager customer has died after a suspected allergic reaction to one of their products – this following the death of 
Natasha Ednan-Laperouse due to a severe allergic reaction, after eating a Pret Baguette bought at Heathrow airport in 2016.The second customer’s sandwich was expected to contain red pepper, edamame beans and dairy-free coconut yoghurt; however, milk protein is believed to have contaminated the product, causing a fatal allergic reaction. Read more. FACTS has referenced Regulation 146 (Labelling and advertising of foodstuffs), as well as the Consumer Protection Act. Regulation 146 (labelling and advertising of foodstuffs) In section 54.3.h, it states that allergens information must be available, upon request, to consumers at point of sale of ready-to-eat foodstuff prepared and sold on the premises of catering establishments. A catering establishment is defined as “any establishment including a vehicle or a fixed or mobile stall where, in the course of business, ready-to-eat foodstuffs are prepared for direct sale to the consumer for consumption”. The same regulations, in section 44.1, require manufacturers of prepacked food to be able to supply consumers with information regarding the presence of uncommon allergens on request. This section was included in the regulation to create a mechanism through which consumers, with unusual food allergies (or even allergies to food that are not considered to be common allergens, e.g. lupin, sesame, celery, red meat, etc.), can get ingredient information from manufacturers. The “uncommon allergen” definition was purposefully kept open ended so it will cover multiple ingredients. Consumer Protection Act The second regulation is of course the consumer protection act. In the act it states that consumers must be protected against hazards associated with products and that they have the right to information in clear understandable language. Although there are no accurate statistics in SA on other food service related incidences, AFSA and FACTS are fully aware of the need for an increase in allergen awareness in the restaurant, catering and other food service industries.  Please see more details regards the AFSA proposal to roll out FAST training in the near future.
The South African allergen legislation was added to VITAL® Online on Thursday 4 October 2018 (2am same day UTC). For more information, cl...

Allergen Bureau E-Alert

10 October 2018
The South African allergen legislation was added to VITAL® Online on Thursday 4 October 2018 (2am same day UTC). For more information,
click here. The legislation list in VITAL Online now includes three choices: Australia & New Zealand; European Union; and South Africa. The appropriate legislation for a recipe or other items in VITAL Online is assigned at the first step. To reflect the addition of this new legislation, the version number of VITAL Online has been updated from 2.3.28 (previous version) to 2.3.29 (updated version). The Allergen Bureau is keen to receive feedback from users of the South African legislation in VITAL Online. Visit the Allergen Bureau’s website for more information on this wonderful tool! Click here.

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