Commitment to Customer Service

The FACTS team sincerely believes in supplying our clients with the best possible service and experience.

We want to make life easier for our customers; and when we receive your valuable feedback, it assists us in developing new and innovative pathways, all leading back to customer satisfaction. Why? Because we love what we do. And not only do we want to create the best possible experience, we also want to educate – through our beneficial Practical Allergen Management Workshop, our Regulatory Workshop, and our informative Newsletters, providing valuable knowledge for the food industry in South Africa. If you are not yet signed up to receive our newsletter, you can sign up here.

We are also aware that no human or system is perfect, and that sometimes, unintentionally, things go wrong.

Here at FACTS we have a formal customer complaint procedure in place, and we would like to encourage you to let us know if you have a complaint or concern. We appreciate all the feedback we receive, and thank our clients for supporting us.

If you have any comments, complaints or suggestions, please send an email to [email protected].

Hope to hear from you soon.