Dealing with the impact of COVID-19

Rest assured, we stand by you – it’s business as usual.

The Food and Allergy Consulting and Testing Services team will always strive to serve you in the most accommodating and attentive way possible. We support the advice from government and the World Health Organisation (WHO), limiting unnecessary human contact is an invaluable precaution.

Please be assured that during this critical time, as you integrate solutions in your organisation to flatten the curve of the spread of COVID-19 (while maintaining your business output), the FACTS team is available to support your management decisions with evidence-based information concerning the COVID-19 virus.

Our facility has increased the frequency of routine environmental cleaning, and ensure continuing good hygiene practice among employees. In addition, we have considered best practice in limiting the risk of our laboratory team members being contaminated by the virus – all to ensure that our laboratory services will continue as normal.

As a team, we are committed to remaining calm and rational during this process and applying our minds to how this experience may encourage us in safeguarding the food industry from risks in the future.

Since the national status of the coronavirus pandemic changes rapidly, please ensure you research and follow trusted international and local media sources for the latest information such as:

COVID-19 Corona Virus South African Resource Portal:
https://sacoronavirus.co.za/

South African Coronavirus Disease 2019 Public and Emergency Hotline:
0800 029 999

South African Coronavirus Disease 2019 WhatsApp Support Line:
0600 123456

The National Institute for Communicable Diseases (NICD) including technical resources:
https://www.nicd.ac.za/

The World Health Organization (WHO):
https://www.who.int/health-topics/coronavirus

We welcome your questions or concerns, and encourage you to communicate with us by emailing [email protected]


How are we assisting you with our current services?

Allergen, Species and other testing & Consulting/interpretations:

Our laboratory will continue to receive samples for testing. You will receive communication from us via email, Skype calls where necessary, and telephone calls. We are here to provide you with support, assistance and guidance on all your allergen concerns.

Workshops:

We will continue to accept registration forms for the FACTS workshops. As the global and national situation is changing daily, we are keeping registration open until further notice. Our first workshop is scheduled for the end of May 2020. You will be notified if the workshop is cancelled a month prior to the workshop. Payment will only be required two weeks before the commencement of the workshop.

Rapid-Kit availability:

We will continue to provide our clients with Rapid Kits. You will be notified of any concerns regarding availability.

Courier of Samples:

We have been told by our regular courier service provider that they will not be able to supply overnight services and will only operate in major centres. We suspect the same will apply to the courier companies you use. If you need to courier perishable items, please pack the samples appropriately to keep your products cool.

Please note that it is a requirement that all couriers that have been deemed as essential services MUST attach a copy of their CIPC certificate to each sample shipment. Please download our CIPC certificate here to accompany yours.

On-site training:

All on-site training will be postponed until further notice. Communication will be maintained through email, Skype video calls and telephone conversations.

Travel policy:

We have postponed all national travel until further notice but are able to interact with you via Skype, Zoom, or other methods of your choosing.

Client meetings:

In order to protect our team members and clients, and to curb the spread of COVID-19, we have opted not to meet in person, but rather to be available to clients through email, Skype video calls and telephonic conversations. Please phone our office number, or our mobile numbers, which you will find on our email signatures.