Determining what you need to test to solve your problem is key to ensuring that the correct testing method is used. This may require some time, and answering several questions; but your patience and your persistence to FACTS will be well worth it in the end. Our team strives to fulfil all analytical requests, and make the client’s experience both beneficial and hassle-free.
When it comes to non-routine analytical testing, every case is unique. As a result, the testing methods used and the approach to result interpretation are assessed on a case-to-case basis. Our analytical team strives to provide a valuable service that achieves the desired outcomes for your request. However, for us to propose the best possible testing approach, we need to fully understand your specific requirements. Several questions may be asked, to create a clear picture of what is expected and to understand your interest in a specific test.

As a project evolves, more questions may come to light. Communication remains key in arriving at the most accurate, valuable, and useful answer to your request. Should we be unsure of the most appropriate testing method, we will undertake to research and provide you with feedback as to what we believe to be the best way forward. Our analytical team specialises in assisting clients with atypical challenges, using a wide range of scientific tools and some ‘out-of-the-box’ thinking.
All information provided to the FACTS team will only be used to ascertain the most appropriate testing method and will remain confidential, in accordance with clause 5.3. in our Terms and Conditions.
At FACTS, we strive to provide the best possible service to our clients. Our multidisciplinary team’s wide range of knowledge and expertise enables us to assist with almost any request, whether it is regulatory-related, allergen-associated, analytical-based or centred on food fraud or food safety. Our holistic approach is what makes us unique. Together, we do our best to find answers to any questions and solutions to any problems that our clients may face.
