Not receiving our emails

Not receiving our newsletters in your inbox after you’ve signed up?

No problem. This sometimes happens when an email spam filter uses an algorithm to determine if an email is spam.
Just follow these few simple instructions on how to whitelist our email address, so it won’t happen again. It’s easier than you think.

• Whitelist our email address or add the email address [email protected] to your contact list.
• Once you add us to your contact list, your browser recognizes us as a trusted source to receive information from. So, go ahead and add us to your emails.

Here are a few tips on how to whitelist our email address:

• Gmail: Move our email to your Primary inbox.
  – For mobile: In the top right corner of the app, click on those 3 dots, then select ‘Move to’ then ‘Primary’
  – For desktop: Back out of this email then drag and drop this email into your ‘Primary’ tab near the top of your screen.
• Outlook: Right-click on the message and choose Security Options, then select Mark as not junk.
• Apple mail: Tap on our email address at the top of this email and ‘Add to VIPs’.

Not receiving our invoices?

We have recently deployed new accounting software, unfortunately, it has been brought to our attention that some of our clients do not receive our emails when they have invoices attached. This is due to one of the following reasons:

Our email with the invoice attachment lands in your spam or junk folder. If this is the case, please move it to your inbox, after which the problem should be solved.
OR
If you do not receive our emails at all, kindly request your IT department to unblock our email address. Alternatively, please investigate your firewall settings and mark our emails with invoices attached as ‘safe’.

If these solutions are not working, please contact us.