Connecting our technical services with the strength of our analytical department provides you, our customers, with an extension of your team that will take a scientific and holistic approach to your challenges – particularly useful when definitive results and input are needed, in instances when your company is required to make important food safety decisions.
Our testing catalogue is the basis of our current analytical services, and our custom analysis support gives our customers the opportunity to access our collection of analytical skills to find non-routine methods of detection to meet their challenges.
At FACTS we strive to supply our clients with solutions. If you request analyses that are not currently offered by our laboratory, but are offered at local or international laboratories, we will assist you in managing the testing process, providing a stress free testing experience.
Please see our testing catalogue for a list of the tests we routinely manage on our clients behalf.
Please contact us for a quote today.
INTERPRETATION OF ANALYTICAL RESULTS:
FACTS strives to be a company that offers peace of mind. We approach our clients’ challenges by applying the skills of our multidisciplinary team. We make decisions based on relevant scientific literature, and consider test results and regulatory requirements; and incorporating all this relevant information, we prepare a report, with the goal of including the collected data in a way that is accessible to management.
The test results required for our customers may be sourced from the FACTS laboratory, or from another laboratory suitable for performing the necessary analysis. Our 17 years of experience in working with the South African food regulations give us the ability to identify which regulations are relevant, along with how a combination of relevant regulations will work together. We use our combined skills to interpret the test results in the full regulatory context, and provide them in a format that is easy to understand.
Please note: Result interpretation and practical recommendations made do not fall under the FACTS laboratory scope of accreditation.
FREQUENTLY ASKED QUESTIONS:
Does the FACTS team offer offer pre- and post-analysis support?
Yes. The FACTS team will assist you in selecting what to test for, determining how and where to sample, and choosing the most appropriate method – and will go on to help with risk assessments, based on testing results.
How do I go about getting my sample tested?
The first step is to request a quote for the analyses you need. If you are not sure what to test for, give us a call. Together with the quote we will send you an acceptance note, also available here, with all the relevant information. Please take note of our terms and conditions and special-sample considerations.
How much sample do you need?
FACTS needs at least 300g of product to complete any of the testing done in our laboratory. For facilitated testing, please ask us how much is required for the specific testing you require. Proper sampling is key for optimal results. Contact FACTS if you are unsure of the best sampling strategy to use. Ensure that samples are handled and transported as per the information supplied on our acceptance note.
Must samples be packed and transported in any specific way?
Please consult our acceptance note for more information on how samples must be packed and transported. It is important to ensure that cold samples remain cool, and that no spills occur during transportation, which could lead to cross-contamination.
To where must my sample be delivered?
Please arrange for samples to be delivered to the FACTS office: The Woodmill, Office 11, 1st Floor, Vredenburg Road, Stellenbosch.
Could FACTS collect my sample?
FACTS does not collect samples, but we can arrange for a courier to collect samples at your premises. This will be an additional cost on your final invoice.
When can I expect the results?
Lead times are available on the testing catalogue. Generally, results will be available within 4 – 5 working days for LC-MS/MS testing , 4 to 7 working days for ELISA testing, and within 10 to 14 days for PCR (DNA) testing. Lead times will apply once a sample’s acceptance note and purchase order are received.
What if the analysis I require is not on the testing catalogue?
We are able to outsource to a trusted laboratory that will conduct other tests on our behalf. We will manage the sample delivery and testing procedure. The results will be provided to you with an interpretation of what they mean in the context of South Africa’s regulatory requirements. Please contact us for more information on this service.